Wins® CIS Enterprise
Our “turnkey” solution – we will handle everything for you. With Wins® CIS Enterprise, you have access to the entire suite of modules.
- Wins® CIS base system – Functionality to add and maintain information pertaining to customers, address, security, accounts, and financial transactions. Includes utility related billing and processing for meters, remote reading devices, meter-based and flat rates, deposits, budget billing, and basic cash management. Also maintain information for infrastructure inventory such as services and curb boxes
- Documentation Preparation and Print/Mail Services
- SOS Extended – Extends the basic Service Order functionality in Wins® CIS
- ACH Direct Debit – Wins® CIS will interface directly with your bank to debit customer bank accounts and eliminate handling of paper check payments
- Credit and Collections – Functionality to issue non-payment shut-off orders, identify accounts in arrears and send information to collection services
- Unlimited Report Requests – Request and utilize any currently supported report as often as you like
- Extended Report Storage – Extends the standard length of time reports are available for online viewing
- Flexible Data Extracts – Functionality to extract information from Wins® CIS based on user-defined criteria
- Meter Reading Interface – Provides interfaces to meter reading systems, including handheld, radio, and telephone systems
- External Payment Sources – Interfaces to many remittance processing vendors including banks and payment processing services
- Contract and Invoice Billing – Functionality to perform invoice billing for time and materials, services, and service contracts – one-time or recurring
- Contact Tracking – Classification of tracking of interactions with your customers
- Letter Generation – Just like mail merge. Create letter templates with placeholders to be replaced with data from a specified source account list
- Meter Management – Define and maintain your meter inventory
- Utiliview Self-Service – Registered bill payers have access to account and billing information anytime via the self-service Web site.
In addition, you receive customized reports, support for your IVR system, and unlimited access to our Client Support Representatives. You also receive multi-organization functionality – all your organizations are viewable at your fingertips using a single security logon – a must for centralized call centers serving multiple organizations. We will turn your consumption into cash, while you enjoy the benefits of the Wins® CIS system and gain the flexibility and time to better utilize your labor resources.